COVID 19 Information

WE CANNOT ADVISE ON TEST DATES OR ACCEPT BOOKINGS IF YOU TELEPHONE (follow the booking process). 

IN THIS LATEST LOCKDOWN on 17 August ALL TRAVELLERS RECEIVED THEIR RESULTS ON TIME. WE DO OUR BEST TO HELP YOU GET ON A PLANE. NO NEED TO CALL or EMAIL US BEFORE or AFTER WE BOOK YOU IN TO ASK IF YOU WILL GET YOUR RESULTS ON TIME.

Be kind to our staff. Rude behaviour will not be tolerated and we will not attend to you !

We are not a GP or urgent care clinic community covid test centre i.e. we do not offer testing for unwell people. We have not attended to any covid positive cases since the start of the pandemic (ie not a centre of location).

Auckland’s premier pre-flight PCR covid testing centre in a safe and relaxed environment. We are the only centre in Auckland that reviews your itinerary & covid vaccination status before you book with us, to ensure that you comply with all transit stops and entry to your final destination. We receive requests daily from travellers wanting a 2nd test after failing to board at Auckland airport due to PCR reports not meeting requirements OR not having the covid vaccination or correct vaccine documentation. Avoid booking flight via Australia for many reasons.

We are the only clinic that supports you all the way until you safely check in at Auckland airport and your final transit check in e.g. Los Angeles to Canada or Dubai to Europe. Our travel doctor has been helping travellers for well over 30 years. International borders reopened in September 2020 and we have since assisted thousands of travellers get on a plane, through transits and customs to their final destination. Don’t forget your transit visas for Australia/Doha and Fiji/USA.

In the past 14 months only one traveller did not receive their PCR report before check in (this past June long weekend holiday); two travellers failed to check- in to Germany via Doha due to PCR report times a few hours outside newly introduced stringent requirements from March to May  (48 hours before arrival); one traveller could not check-in to Doha as the report was only 30 minutes outside the new requirement of 72 hours before arrival (early August) and a traveller to Serbia (unvaccinated) was denied check in as the airline wanted a PCR test within 48 hours of arrival ( Nov 2021).

We offer no guarantees, however we have an excellent track record with a 99.9% success rate.  We are currently very busy, do read all relevant sections below so you are well prepared when you come in.

Use a reliable email to request your Covid-19 PCR pre departure test to info@travelclinic.co.nz . Please be patient: we will respond in one business day.

1/ full passport names separated clearly (last name in capital letters)

2/ date of birth

3/ contact phone number

4/ PDF of flights or proper/official flight itinerary (not written in the email)

5/ passport nationality and if fully covid vaccinated (minimum 2 doses with #2 > 14 days before departure)

 If urgent last minute i.e. flights departing within 3 days, please email doctor@travelclinic.co.nz (expect a reply in 1-2 hours). Our travel doctor selects the appropriate appointment time & date, so you get your results on time. Check your ‘JUNK MAIL’ for your appointment details before you call.

Please double check if the appointment date & time we offer you is within the requirements for your trip. Please note that 2 calendar days is not 48 hours!

We only accept booking requests for flights departing Auckland in the next 14 days (ie. do not try and book now if your flight is after 18 Dec).

Avoid booking flights and testing over Christmas & New Year (we are unsure of turnaround times & will not be testing over this period). The last testing date for this year is Thursday 23 Dec and we reopen on Wednesday 5 Jan. If you have a flight departing between 27 Dec to 5 Jan, please call Healthline.

Bring in a passport and all covid vaccine records (if you want to discuss vaccine passport).

Our doctor does the nasal brush (naso-pharyngeal) as gently as possible with you in a relaxed position & in a safe environment (unlike MIQ or community testing). It is a painless test with our doctors expertise. Your sample is delivered by us to couriers who drop the specimens at the lab.

At the laboratory technologists extract your genetic material, run it dozens of times in a PCR thermal cycler with chemicals to amplify your genetic material. Finally the results are validated and signed off by scientists.

NZ does not have any licensed rapid antigen tests; there are no 20 minute tests for travellers !

PCR standard fee is $290 (this cost includes viewing your itinerary, setting up the optimal appointment, casual traveller registration, PCR collection by our doctor, processing the specimen request, tracking delivery to drop off point, laboratory fees, monitoring & communicating with lab for release of results, preparing & delivering results to you in a timely manner and supporting you at the airport check in, transits & to your final destination).

Late booking fee of $50 applies for appointments requested the same or next business day. Friday, Saturday $25 surcharge (Sunday $50) for tests & results.

There is no extra charges if you request printed copies. Some countries require a doctor certified hardcopy; please request if needed ($25). The certified copy helps to support the validity of your test report.

Some countries e.g. Egypt, Israel & Vietnam require a passport photo certified copy ($55) or QR code PCR report ($75) or a country specific form e.g. Japan ($55, includes doctor certification).

There are options to ‘fast track’ most processes listed in the standard fee eg. for flights departing the next day ($75 fee applies).

All charges are to be paid at reception before your testing. We do not accept pre-payments as flights get cancelled and travellers change plans at short notice. Invoices will be emailed to you after the test. We reserve the right to request a deposit of $50 at time of booking request (non refundable if you cancel or no show). All Sunday bookings require a deposit. All prices subject to change.

We know how important it is for you to receive your results timeously. You will receive the results well before check-in to allow time for you to upload to country app & print.

Our travel doctor has the expertise to advise what is best to get you checked in on your airline & to your destination (including transit stops); he suggests the best timing for your appointment based on your itinerary.

NO NEED TO CALL or EMAIL US BEFORE or AFTER WE BOOK YOU IN TO ASK IF YOU WILL GET YOUR RESULTS ON TIME. All testing is at your risk as the labs are now in a covid variant surge.

At the time of your test, our doctor will advise you in writing when to expect your results. The PCR report in PDF format will be emailed by our doctor to the email you provided us at the time of booking. We cannot change this email when you come in for your appointment. We email your results after hours until 10 pm including weekends/public holidays (even if the clinic is closed). Please monitor your junk folder as PDF attachments end up in spam (and know how to locate this folder on your mobile phone !). Carry printed copies for check in, transit and destination countries.

Country entry & airline requirements are increasingly becoming more complex and continually change. Airlines also have different check in covid test timing requirements for the same destination (we prepare your PCR reports accordingly as per your carrier & destination customs). For European countries with stringent requirements, Singapore & Dubai transits are better choices as regards covid testing.

*It is your responsibility to check your pre-departure country registration; we advise you do a final check 5 days before your flight*

The PDF report (sample report below) includes:

  • Your name
  • Date of birth
  • Gender
  • Our doctors name
  • Labtests logo
  • Date & time of test
  • Type of test and the result

Virus “NOT detected” means negative to covid-19 on the day of your test. This standard format text PCR report meets the requirements of all countries.

We only include one first name and one family name i.e. the first of each name on your lab report (the rest of your passport names are initialised and this is acceptable for airline check in and customs). The lab report includes all details required by most countries for entry. 

Please ensure that the date and collection time on your report meets the requirements for the airlines and your transits & final destination. No passport numbers are included in the report by Labtests; NHI numbers & addresses may or may not be included (it’s irrelevant for international travel). The date you get tested by the lab is the date on your laboratory report (this cannot be changed).

Please note: if you contact us at check-in time at the airport to advise us that your first name, last name spelling or date of birth is incorrect; a fee of $100 is chargeable to rectify the error. You can be denied check in if you do not hand in printed copies of your PCR report.

 

Covid-19 vaccine certification or international vaccine passport WHO (NZ Ministry of Health)

You can be denied check in at Auckland airport if you do not have the proper covid vaccine records (even if you PCR test meets requirements).

We can assist you to certify your Pfizer covid vaccinations for travel to minimise the quarantine process and crossing international borders. Please request this when you make a booking for your covid pre-departure PCR test. We can either certify your little ‘purple vax’ card on A5 ($25) or supply and/or include your covid vaccinations records in the WHO approved yellow vaccination passport ($55). This service is currently only available as an add-on to a PCR pre-departure test booking.

Regardless of any technology implemented in future eg digital pass, the COVID-19 vaccination status of international travellers should be recorded through the International Certificate for Vaccination and Prophylaxis (pic below). This little yellow booklet has been in circulation since the 1960’s and well recognised by all border officials.

International Certificate of Vaccination or Prophylaxis

As a backup to the WHO passport we can also provide you with the QR coded international travel certificate (no cost to you).

With the increase in ‘fake’ or edited PCR reports to meet airline & country requirements some travellers prefer to have their PCR report QR coded for ‘peace of mind’. It is also a mandatory requirement for some destination countries.

For a smoother check-in process eg Singapore airlines request a QR code PCR report. 

The QR code when scanned links to the original pre-departure test PCR report. It’s a convenient tool for airport & customs officials to quickly scan to validate authenticity. This helps facilitate the travel process and increases the accessibility of medical documentation.

We email you the standard lab PCR pdf report first for you to check your personal details, you reply if OK. We then prepare your QR coded report and send to you a few hours later.

Covid -19 Vaccine (Pfizer only) > Booster dose update

From Monday 29 November, booster doses will be available for all those who had their second dose more than 6 months ago.

The vaccine is administered by our doctor in a safe and relaxed environment.

*  Email: doctor@travelclinic.co.nz

* Telephone 477  3747

If you choose to email or telephone, please let us know your:

1/ first, last name & date of birth

2/ date you wish to have the vaccine

Covid-19 Antibody Tests (for past infection)

A blood sample can be taken to check to see if there are specific antibodies to Covid-19 present. These are immunoglobulin proteins (not cells) and indicate if you have been previously infected with the virus. You will need to consult our doctor to discuss your concerns (consult/post-consult fee $85). Turn-around time for test result is 24-48 hours. Do check your junk mail for your results before you email the doctor. The laboratory fee for this non-funded test is ~ $110 (please settle the lab at the time of collection). The lab currently uses the Roche assay platform.

We have requested several thousand antibody tests since December 2020. All that had a past history of covid-19 infection (RT-PCR diagnosis) had reactive antibodies. Your antibody levels may fall off over time, but they are detected if you had a significant infection. If antibodies are ‘reactive’ then further testing is done for specific antibodies. If your results are ‘non reactive’ this means there are no detectable antibodies.

At this point in the pandemic there is no need to consider testing for helper T or B cells.

To book: please send your full names & date of birth to info@travelclinic.co.nz with ‘covid antibody request’ in the subject heading.

Covid-19 Rapid Antigen Tests:  these tests are non licensed in NZ for travellers.