COVID 19 Information

*OPEN at alert level 4*  scan in, wear a mask and social distance

*ONLY TRAVELLERS WITH AN APPOINTMENT ARE ALLOWED INTO OUR CLINIC, stand at the door and we will let you in*

SINCE THE LATEST LOCKDOWN on 17 August ALL TRAVELLERS RECEIVED THEIR RESULTS ON TIME. ALL TESTING IN THIS SURGE PERIOD IS AT YOUR RISK. NO NEED TO CALL or EMAIL US BEFORE or AFTER WE BOOK YOU IN TO ASK IF YOU WILL GET YOUR RESULTS ON TIME.

Be kind to our staff. Rude behaviour will not be tolerated and we will not attend to you !

We are not a GP medical clinic or community covid test centre i.e. we do not offer testing for unwell people. We have not attended to any covid positive cases.

Auckland’s premier pre-flight PCR covid testing centre in a safe and relaxed environment. Contact us to reduce your stress pre-flight & we support you all the way until you safely checked in at Auckland airport and your final transit check in e.g. Los Angeles to Canada or Dubai to Ireland. Our travel doctor has been helping travellers for more than 30 years. International borders reopened in September 2020 and we have since assisted thousands of travellers get on a plane, through transits and customs to their final destination. 

In the past 11 months only one traveller did not receive their PCR report before check in (this past June long weekend holiday); two travellers failed to check- in to Germany via Doha due to PCR report times a few hours outside newly introduced stringent requirements from March to May (48 hours before arrival) and one traveller could not check-in to Doha as the report was 30 minutes outside the cut off (early August).

We offer no guarantees, however we have an excellent track record with a 99.9% success rate. 

We cannot advise on test dates or accept bookings if you telephone (see booking process below).

Use a reliable email to request your Covid-19 PCR pre departure test to info@travelclinic.co.nz 

1/ full passport names separated clearly (e.g first, middle, last name)

2/ date of birth

3/ contact telephone number

4/ PDF of flights or proper/official flight itinerary (not written in the email)

Please be patient: we will respond in 1 business day. If urgent last minute i.e. flights departing within 3 days, please email doctor@travelclinic.co.nz (expect a reply in 1-2 hours). All requests are cleared by our travel doctor who selects the appropriate appointment time & date, so you get your results on time. CHECK YOUR ‘JUNK MAIL’ FOR CONFIRMATION OF YOUR APPOINTMENT.

Please double check if the appointment date & time we offer you is within the requirements for your trip.

We only accept booking requests for flights departing Auckland in the next 14 days (ie. do not try and book now if your flight is after 30 September).

We advise you check with us before you book multi-leg flights to countries with strict entry requirements (preferably use Dubai or Singapore transits). Also avoid booking flights via Australia and testing over long weekends. 

Bring in a passport and all covid vaccine records (if you want to discuss vaccine passport).

Our doctor does the nasal brush (naso-pharyngeal) as gently as possible with you in a relaxed position & in a safe environment (unlike MIQ or community testing). 

Your test sample is sent off to a laboratory where technologists extract your genetic material, run it dozens of times in a PCR thermal cycler with chemicals to amplify your genetic material. Finally the results are validated and signed off by scientists.

NZ does not have any licensed rapid antigen tests; there are no 20 minute tests!

Prices are subject to change in lockdown alert levels

PCR standard fee is $285 (this cost includes viewing your itinerary, setting up the optimal appointment, casual traveller registration, PCR collection by our doctor, processing the specimen request, tracking delivery to drop off point, laboratory fees, monitoring & communicating with lab for release of results, preparing & delivering results to you in a timely manner and supporting you at the airport check in).

Late booking fee of $50 applies for tests requested the next business day. Friday, Saturday, Sunday $25 surcharge for tests & results.

There is no extra charges if you request printed copies (do carry extra copies as the airlines prefer a copy at check in). Some countries require a doctor certified hardcopy; please request if needed ($25). The certified copy helps to support the validity of your test report.

Some countries e.g. Egypt, Israel & Vietnam require a passport photo certified copy ($50) or QR code PCR report ($75) or a country specific form e.g. Japan ($55 includes doctor certification).

We can ‘fast track’ processes i.e. times & results & Fit to Fly medical certificates, QR codes if needed ($75 fee applies).

All charges are to be paid at reception before your testing. We do not accept pre-payments as flights get cancelled and travellers change plans at short notice. Invoices will be emailed to you after the test. We reserve the right to request a deposit of $50 at time of booking request (non refundable if you cancel or no show).

We know how important it is for you to receive your results timeously. You will receive the results well before check-in to allow time for you to upload to country app & print.

Our travel doctor has the expertise to advise what is best to get you checked in on your airline & to your destination (including transit stops); he suggests the best timing for your appointment based on your itinerary.

NO NEED TO CALL or EMAIL US BEFORE or AFTER WE BOOK YOU IN TO ASK IF YOU WILL GET YOUR RESULTS ON TIME. All testing is at your risk as the labs are now in a covid variant surge.

At the time of your test, our doctor will advise you when to expect your results. The PCR report in PDF format black ink (no colour option) will be emailed by our doctor to the email you provided us at the time of booking. We cannot change this email when you come in for your appointment. We email your results after hours until 10 pm including weekends/public holidays (even if the clinic is closed). Please monitor your junk folder as PDF attachments end up in spam.

Country entry & airline requirements are increasingly becoming more complex and continually change. Airlines also have different check in covid test timing requirements for the same destination (we prepare your PCR reports accordingly as per your carrier & destination customs). For European countries with stringent requirements, Singapore & Dubai transits are better choices as regards covid testing.

*It is your responsibility to check your pre-departure country registration; we advise you do a final check 5 days before your flight*

The PDF report in black & white (sample report below) includes: your name, date of birth, gender, our doctors name/clinic, Labtests logo, date & time of test, type of test and the result. Virus “NOT detected” means negative to covid-19. This standard format text PCR report meets the requirements of all countries.

We only include one first name and one family name i.e. the first of each name on your lab report (the rest of your passport names are initialised and this is acceptable for airline check in and customs; we have prepared reports for  thousands of passengers). The lab report includes all details required by most countries for entry. 

The date you get tested is the date on your laboratory report (this cannot be changed). Please ensure that the date and collection time on your report meets the requirements for the airlines and your transits & final destination. No test time is recorded. No passport numbers are included in the report by Labtests & NHI numbers may or may not be included. 

 

Covid-19 vaccine certification or international vaccine passport WHO (NZ Ministry of Health)

We can assist you to certify your Pfizer covid vaccinations for travel to minimise the quarantine process and crossing international borders. Please request this when you make a booking for your covid pre-departure PCR test. We can either certify your little ‘purple vax’ card on A5 ($25) or supply and/or include your covid vaccinations records in the WHO approved yellow vaccination passport ($55). This service is currently only available as an add-on to a PCR pre-departure test booking.

Regardless of any technology implemented in future eg digital pass, the COVID-19 vaccination status of international travellers should be recorded through the International Certificate for Vaccination and Prophylaxis (pic below). This little yellow booklet has been in circulation since the 1960’s and well recognised by all border officials.

International Certificate of Vaccination or Prophylaxis

As a backup to the WHO passport, we advise you also obtain an official letter from the MOH (email covid-19.privacy@health.govt.nz )

Please fill out the proof of COVID-19 vaccination form

The little ‘purple’ card is not sufficient (even if it is laminated).

With the increase in ‘fake’ or edited PCR reports to meet airline & country requirements some travellers prefer to have their PCR report QR coded for ‘peace of mind’. It is also a mandatory requirement for some destination countries.

For a smoother check-in process eg Singapore airlines request a  QR code PCR report. 

The QR code when scanned links to the original pre-departure test PCR report. It’s a convenient tool for airport & customs officials to quickly scan to validate authenticity. This helps facilitate the travel process and increases the accessibility of medical documentation.

Covid -19 Vaccine

Covid vaccines have finally arrived in our clinic. The vaccine will be free and available to everyone regardless of their immigration status.

If you wish to have the 1st or 2nd dose, please email info@travelclinic.co.nz and include the following:

1/ first and last name

2/ date of birth

3/ NHI number (this makes it easy when you come in, it’s your personal number that you can find on any prescription, blood test or medical report)

4/ date you wish to have the vaccine (1st and 2nd dose 6 weeks apart)

Covid-19 Antibody Tests (for past infection)

A blood sample can be taken to check to see if there are specific antibodies to Covid-19 present. These are specialised proteins and indicate if you have been previously infected with the virus. You will need to consult our doctor to discuss your concerns. Turn-around time for test result is 24 hours. The laboratory fee for this test is ~ $110. The gold standard for current infection is the RT- PCR nasopharyngeal swab test.

 

Covid-19 Rapid Antigen Tests:  these tests are not licensed in NZ.