Although great care has been taken in compiling the content of this website, we are not responsible or in any way liable for the currency of the information, for any errors, omissions or inaccuracies, or for any consequences arising there from.
By using this site you agree to the Terms & Conditions outlined below. If you do not agree to the Terms & Conditions, please do not use this site. Changes may be made to these Terms & Conditions at any time, without prior notice.
This site & these Terms & Conditions shall be intepreted in accordance with, & governed by, the laws of New Zealand. The Travel Clinic does not accept any liability for any loss or damage that may directly or indirectly result from an error or omission in information provided on this site.
Consent to Vaccinate
If you choose to have a vaccine/s you will need to consent to have it administered as prescribed by our travel doctor. If you choose not have a vaccination/s you will still have to pay for the doctors appointment time. The known risks associated with the administration of these vaccines will be discussed with you, as well as the possibility of a rare adverse event or vaccine failure. All deposits for appointments with our doctor are non-refundable if the appointment is cancelled with less than 24 hours notice.
Medico-legal relationship: we can only advise you up to a certain point if we have not consulted you previously. You will then need to make an appointment to see us ‘ face to face’.
Email communications: we reserve the right to invoice you for advice & assistance you require from our doctor. All bookings are through our reception unless in emergencies.
Returns Policy 
1/ If you are not completely satisfied with your purchase, any unused items may be sent back and you will be refunded (less a 15% handling fee, minimum charge of $15).
2/ Vaccines and medication cannot be returned once it leaves the clinic.
3/ We will only accept return of unused goods in their original undamaged packaging within 14 days from date of dispatch, proof of purchase must be supplied.
4/ Any defective or faulty items will be sent back to the supplier to assess first, then only will be refunded if appropriate.
5/ We will not accept items for refund or exchange if you have accidentally damaged.
6/ Please note refunds do not apply for personal consumable items that are not defective, where upon use the item would not be suitable to be used again; this includes but is not limited to water filter bottles, laundry & bathroom items, compression stockings and earplugs.
7/ Goods should be returned to Travel Clinic, 101 Apollo Drive, Albany, Auckland 0630. All items for return must be in their original packaging. The customer will cover all costs of returning goods, unless the item(s) were delivered in error or are faulty.
CCTV Policy 
Closed circuit television (CCTV) is installed at the Practice premises for the purposes of staff, patient and premises security.
  • Medical records can hold some of the most private information about a person, and could contain information that could be valuable to identify thieves or other conniving parties.
  • Healthcare security cameras can also keep patients safe while they’re waiting to visit the doctor, helping to improve their overall experience.
  • Protection of retail stock and clinic equipment
  • Footage may be used in the event of a dispute or claim

The use of CCTV at Travel Clinic North Shore falls within the scope of the Privacy Commissioner’s Guidelines on the Use of CCTV of 2009.

In order to comply with the requirements of the 2009 Privacy Guidelines, data must be:

  • Fairly and lawfully processed
  • Processed for limited purposes and not in any manner incompatible with those purposes
  • Adequate, relevant and not excessive
  • Accurate
  • Not kept for longer than is necessary
  • Processed in accordance with individuals’ rights
  • Secure

Data Protection statement

  1. CCTV is installed for the purpose of staff, patient and premises security.
  2. Access to stored images will be controlled on a restricted basis within the Practice.
  3. Clear signage is displayed below the recording camera on the premises.

Retention of Images

Images from cameras are recorded on the clinics secure network. Recordings are retained for the purposes of security of staff, patient and premises. Recordings which are not required for the purposes of security of staff, patient and premises, will not be retained for longer than is necessary and no longer than 12 weeks.

Access to Images

It is important that access to, and disclosure of, images recorded by CCTV and similar surveillance equipment is restricted and carefully controlled by the Clinic Director, not only to ensure that the rights of individuals are preserved, but also to ensure that the chain of evidence remains intact should the images be required for evidential purposes.

Removal of Images for Use in Legal Proceedings

In cases where recordings are removed from secure storage for use in legal proceedings, the following will be documented:

  • The name of the person removing from secure storage, or otherwise accessing, the recordings
    • The date and time of removal of the recordings
    • The reason for removal
    • Any crime incident number to which the images may be relevant
    • The place to which the recordings will be taken
    • The signature of the collecting police officer, where appropriate
    • The date and time of replacement into secure storage of the recordings

Access by Data Subjects

Requests for access to images should be made in writing to Clinic Director, Travel Clinic North Shore, 101 Apollo Drive, Albany, Auckland 0630.

Individuals should also be provided with the practice CCTV Policy which describes the type of images which are recorded and retained, the purposes for which those images are recorded and retained, and information about the disclosure policy in relation to those images.

The Practice Manager will provide a written response to the Data Subject within 21 days of receiving the request. Please note individuals can access CCTV images of themselves, but due to the privacy of others in the footage access to the images may not be granted.


All enquiries regarding this policy should be made in writing to Clinic Director, Travel Clinic North Shore, 101 Apollo Drive, Albany, Auckland 0630.

If you have any questions or complaints regarding the Terms & Conditions or want to contact Travel Clinic North Shore please send an e-mail to